Privacy Policy

What data do you collect?

We collect information you provide directly through our contact forms, email communications, and phone conversations. This includes your name, email address, company name, phone number, and any details you share about your business challenges.

Our website also collects technical information automatically, including your IP address, browser type, device information, and pages visited. This helps us understand how visitors use our site and improve the user experience.

We do not collect sensitive personal information like financial data, health information, or government identification numbers unless specifically required for a project and with your explicit consent.

How do you use cookies?

We use essential cookies that are necessary for our website to function properly. These include cookies that remember your cookie preferences and maintain security.

With your consent, we also use analytics cookies to understand how visitors interact with our website. This helps us identify which content is most useful and where we can make improvements.

We do not use advertising cookies or track you across other websites. All cookies we set expire within one year of your last visit.

You can manage your cookie preferences using the banner that appears on your first visit, or by adjusting your browser settings to block or delete cookies.

What third-party services do you use?

We use Google Analytics to understand website traffic patterns and user behavior. Google Analytics may set cookies and collect data as described in Google's privacy policy. You can opt out of Google Analytics tracking using Google's opt-out browser add-on.

If you contact us through our website forms, your inquiry may be processed through our email service provider. We choose service providers that maintain strong privacy protections and limit data use to the services they provide.

We do not share your personal information with third parties for their marketing purposes. Any data sharing with service providers is limited to what's necessary for them to provide services to us.

What are your rights regarding your data?

You have the right to access the personal information we hold about you and request corrections if it's inaccurate. You can also request deletion of your personal information, though we may need to retain some information for legal or business purposes.

If you've consented to receive communications from us, you can withdraw that consent at any time by using the unsubscribe link in our emails or contacting us directly.

For clients in Quebec, you have additional rights under provincial privacy legislation. This includes the right to file a complaint with the Commission d'accès à l'information du Québec if you believe we've mishandled your personal information.

To exercise any of these rights, contact us using the information provided at the bottom of this policy.

How do you protect my information?

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our website uses SSL encryption for all data transmission. Personal information is stored securely and access is limited to employees who need it to perform their job functions.

We regularly review our security practices and update them as needed to maintain protection against evolving threats.

While we take security seriously, no system is completely secure. We will notify you promptly if we become aware of any unauthorized access to your personal information.

How can I opt out of tracking?

You can opt out of our analytics tracking by declining cookies when prompted on your first visit to our website. You can also change your cookie preferences at any time by clearing your browser cookies and revisiting our site.

To opt out of Google Analytics specifically, you can install Google's Analytics opt-out browser add-on, which is available for most web browsers.

Your browser may also have a "Do Not Track" setting. While our website doesn't respond to Do Not Track signals, you can achieve similar results by declining our analytics cookies.

Opting out of tracking won't affect your ability to use our website, but it may limit our ability to improve the user experience based on usage patterns.

How long do you keep my information?

We retain personal information only as long as necessary for the purposes it was collected or as required by law.

Contact form inquiries are typically retained for two years to help us track potential business relationships and improve our services. Email communications are kept according to our standard business records retention schedule.

For client projects, we retain project-related information for seven years after project completion, which aligns with standard business record-keeping requirements.

Website analytics data is automatically deleted by Google Analytics after 26 months unless we've configured shorter retention periods.

Do you transfer data internationally?

Rodriguez & Co. Services Corp. is based in Canada, and we primarily store data within Canada. However, some of our service providers (such as Google Analytics) may process data in other countries.

When data is processed outside Canada, we ensure that adequate privacy protections are in place, either through service provider privacy certifications or contractual safeguards.

We do not sell or transfer personal information to third parties in other countries for their independent use.

How will I know about changes to this policy?

We will update the "last updated" date at the top of this policy whenever we make changes. For significant changes that affect how we use your personal information, we will provide additional notice through our website or by email if we have your contact information.

We encourage you to review this privacy policy periodically, especially before providing personal information through our website.

Continued use of our website after changes are posted indicates acceptance of the updated privacy policy.